Our Frequently Asked Questions
Our Frequently Asked Questions are here to help you with any general enquiries you may have before renting out storage space with us.
Popular questions includes insurance, restricted items, storage costs and more.
What is a Self Storage service?
In a nutshell self storage is space which is self serviced. You can rent any space such as a unit of various sizes or a locker on a long or short term basis and store your belongings safely and securely in one of our dry and clean rooms.
Are the storage units secure?
We have state of the art 24 hour CCTV which means your goods are secure 24 hours a day 7 days a week. We review our footage daily and check storage unit doors daily. You are the only key holder so no access is allowed to anyone but yourself. We also have a keypad entry which is also controlled 24 hours a day.
How much does storage cost?
The cost of the storage unit depends on the size you go for and the duration you stay with us. You can submit your details online through our new storage size calculator which you’ll receive a personalised e-mail quote. You can also call or visit our team who will happily discuss size options best suited for your needs.
Do I need insurance?
Yes- insurance is a legal requirement when renting a self storage unit in the UK. We can organise insurance for you based on the true value of your goods. This will be £4.00 every 4 weeks per £1,000 worth of value.
What can I store?
You can store all different items in your units from bikes to archiving and from furniture to electronic goods.
However there are somethings we can’t allow and below is the list
- Food & perishable goods unless they are securely packed so protected from vermin
- Living creatures
- Combustible/ flammable substances (Gas, paint, oil and compressed gas)
- Fire arms, explosives, weapons or ammunitions
- Toxic waste, chemicals, radioactive materials, biological agents, asbestos or hazardous substances
- Any item which emits fire or odour
- Illegal items, substances or goods illegally obtained – illicit tobacco, alcohol, unsafe or unlicensed goods
- Goods which are environmentally harmful
When can I access my unit?
You can access your unit 7 days a week, during out office hours. We open from
Monday, Tuesday, Wednesday & Friday 8am – 6pm
Thursday 8am – 8pm
Saturday 9am – 6pm
Sunday 10am – 4pm
Do I need to sign a contract?
A Self Storage License Agreement will need to be signed on the day you decide to move into your storage unit. This will outline our Terms & Conditions. Our friendly team will be able to run through this and any questions you may have.
Is there a minimum storage period?
Yes – our minimum storage period is just 7 days
Is there a notice period when I want to cancel?
Yes – Our contracts are very flexible and all we require is 7 days notice.
How do I pay for my storage unit?
We have many different payment methods, we accept credit or debit card payments and we also offer Direct Debit. Or if you are a business, you can pay via BACS or cheque.
Can I reserve a unit?
Yes – if you are happy with a size and quote provided, you can leave a fully refundable reservation fee of just £10 and we will hold the unit until your desired date to move in.
What services do you provide for a business?
We offer a range of services for business customers including:
- Meeting room facilities
- Fork lift service
- Mailing address
- Postal service
- DHL Service point
- Collection and delivery of parcels