Our Frequently Asked Questions are here to help you with any general enquiries you may have before renting out storage space with us.
Popular questions includes insurance, restricted items, storage costs and more.
In a nutshell self storage is space which is self serviced. You can rent any space such as a unit of various sizes or a locker on a long or short term basis and store your belongings safely and securely in one of our dry and clean rooms.
We have state of the art 24 hour CCTV which means your goods are secure 24 hours a day 7 days a week. We review our footage daily and check storage unit doors daily. You are the only key holder so no access is allowed to anyone but yourself. We also have a keypad entry which is also controlled 24 hours a day.
You can access your unit 7 days a week, during out office hours. We open from
Monday, Tuesday, Wednesday & Friday 8am – 6pm
Thursday 8am – 8pm
Saturday 9am – 6pm
Sunday 10am – 4pm
A Self Storage License Agreement will need to be signed on the day you decide to move into your storage unit. This will outline our Terms & Conditions. Our friendly team will be able to run through this and any questions you may have.
Yes – our minimum storage period is just 7 days
Yes – Our contracts are very flexible and all we require is 7 days notice.
We have many different payment methods, we accept credit or debit card payments and we also offer Direct Debit. Or if you are a business, you can pay via BACS or cheque.
Yes – if you are happy with a size and quote provided, you can leave a fully refundable reservation fee of just £10 and we will hold the unit until your desired date to move in.
We offer a range of services for business customers including:
Meeting room facilities
Fork lift service
DHL Service point
Collection and delivery of parcels
Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.
Please refer to our StoreProtect page for more information
We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
- household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
- any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
- documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents
If you opt for StoreProtect:
If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all of your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”).
For example: if the total replacement value of your property is £10,000, but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, our liability would be £1,500.
There are certain items which are not suitable for storage. Please see the following list, and also refer to condition 6.3 of our Self Storage Agreement:
You must not store (or allow any other person to store) any of the following in the Unit:
- food or perishable goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin;
- any living creatures;
- E-scooters, E-Bikes, E-Skateboards or any battery-powered vehicles of any similar kind;
- combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
- firearms, explosives, weapons or ammunition;
- chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances;
- any Goods that emit fumes or odours;
- any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
- goods which are environmentally harmful or that are a risk to the property of any person;
- currency, deeds and securities;
- Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
- any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin.